Refund policy

Return and Refund Policy

Thank you for shopping at Small Town Buffalo.

No Returns on Personalized Items Most of our products are personalized and made-to-order specifically for you. We do not accept returns or exchanges on any custom or personalized items once production has started.

Order Cancellations You may cancel your order within 24 hours of purchase for a full refund. After 24 hours, orders cannot be cancelled as production has begun.

Damaged or Defective Items If you receive a damaged or defective item, please contact us right away so we can make it right.

Order Errors If we made an error with your order (wrong item, incorrect personalization, etc.), please contact us within 7 days of delivery. We will send a replacement at no cost to you.

Contact Us Email: designs.stbuffalo@gmail.com

Refund Processing Approved refunds will be processed within 5-7 business days to your original payment method.

Last updated: February 16, 2026